Bill Hatfield's 19 Months Hospital Journey

Bill Hatfield wound up getting bounced around more than three dozen times between the VA, the company administering the Veterans’ Choice program, and the facilities he was sent to through the Choice program. Below is a visual representation of that journey, depicting each of the trips he had to make, and the steps he had to take, over nearly two years. Just to get the back surgery he so desperately needed. (Press the Start button to watch Bill Hatfield’s 19-month long journey to get the hospital care needed.)